Don't Just Pick the Cheapest Bid for Your Deck
So, you're thinking about adding a new deck or replacing an old one? That's a great investment, especially here in Cambridge where outdoor space is gold. But before you jump into getting quotes, you need to know how to pick the right person for the job. I've seen too many homeowners get burned by shady operators or just plain bad work, and it's frustrating for everyone involved. Here's what you need to do to make sure you hire a legitimate, skilled deck builder.
What to Ask Potential Contractors
When you've got a few names, don't be shy. Ask these questions:
- Are you licensed and insured? This is non-negotiable. They need a Massachusetts Home Improvement Contractor (HIC) license. Ask for the number and check it on the state's website. They also need liability insurance and workers' comp. Ask for certificates of insurance directly from their insurance provider, not just a copy from the contractor. If they don't have these, walk away.
- How long have you been in business? Experience matters. A company that's been around for a while, especially in this area, knows the local codes and quirks.
- Can I see some of your previous work? Good contractors are proud of their work. They should have a portfolio, and even better, be able to give you addresses of completed projects you can drive by.
- Do you use subcontractors? If so, are they also licensed and insured? Some companies sub out parts of the job. That's fine, but you need to know who's actually going to be on your property and that they're properly covered.
- What's your warranty? A solid contractor will stand by their work. Get the warranty details in writing.
- How do you handle permits? In Cambridge, you absolutely need permits for a deck. A good contractor will handle the permit process for you, including drawing up plans and submitting them to the city. Don't let anyone tell you a permit isn't necessary.
- What's your payment schedule? Be wary of anyone asking for a huge upfront deposit. A reasonable schedule is usually 10-30% down, with progress payments tied to milestones, and the final payment due upon completion and your satisfaction.
What to Look for in a Quote
Don't just compare the bottom line. A good quote is detailed. It should clearly outline:
- Scope of Work: What exactly are they building? Dimensions, materials, railing type, stairs, footings – every detail should be spelled out.
- Materials: What kind of wood (pressure-treated, cedar, composite)? What brand of composite? What fasteners? Specifics prevent misunderstandings later.
- Timeline: When will they start? How long will it take? What's the plan for clean-up?
- Permit Costs: Who pays for the permit fees? Usually, the homeowner does, but the contractor handles the legwork.
- Debris Removal: Is removal of the old deck (if applicable) and all construction debris included?
- Total Cost: Obviously. But make sure it matches the detailed scope.
If a quote is just a single number on a scrap of paper, that's a problem. You need to know what you're paying for.
Red Flags to Watch Out For
Trust your gut, but also look for these specific warning signs: